Whoosh Care Annandale - Service Information

When is Whoosh Annandale open?

Whoosh Care provides

After school care - school time to 6:00pm


Contact Information

Whoosh administration

info@whooshcare.com.au

02 8123 2314

Team Leader - Tilly Friend

annandale@whooshcare.com.au

0437758037


Whoosh Annandale enrolment and fee information

For all questions regarding your child’s enrolment and/or fees please contact us at info@whooshcare.com.au.

You are invited to use your ‘OWNA’ registration to waitlist for additional permanent days, make casual bookings and to update us with your contact details.

Whoosh Care processes fees for the week ahead each Monday via Fat Zebra. All enrolled days are payable including public holidays and school student free days that fall within the school term.

Our afternoon fee is $28.00 and includes afternoon tea, fruit and milk and all activities including special events. Additional casual bookings are available subject to availability at the same fee.

Casual days can be booked automatically through the OWNA phone app or via email info@whooshcare.com.au

Eligible families can claim the childcare subsidy on their fees. Please note that the subsidy will only apply after you have confirmed your enrolment on MyGov.

Statements are emailed to the account holder fortnightly. If you have trouble paying your after-school care fees, please contact Jocelyn or Lois to discuss your options.

Your enrolment will continue into the following school year unless you request to change or end your enrolment.

We offer additional new year enrolments in October of each year.

To end your Whoosh Care enrolment please provide 2 school-term weeks written notice to info@whooshcare.com.au


Collecting your child

  • At Annandale North Public School, we meet the children at the bottom of the kindy stairs on the far side of the playground at ANPS. In term 1 we will collect your kindergarten children from their class teacher at the end of their school day.

  • Whoosh Care uses an electronic roll.

  • We mark your child’s attendance or absence in ‘OWNA’. We will not leave the school until each child is safely accounted for.

  • Please let our team know if your child is not going to attend Whoosh Care on an enrolled day so that our team can verify their whereabouts promptly. Failure to do so will incur a $15.00 fee.

  • When you collect your child, you will sign into OWNA using your unique pin code. The pin code can be modified via the OWNA app on your personal device.

  • Please only use your personal pin code to sign your child out as this is your digital singature.

  • Only authorised persons are permitted to collect your child. We require written permission for another parent or friend to collect your child. Please provide the authorised person’s phone number so that we can include them on Kiosk.

  • We close at 6pm each afternoon. Families are required to collect their children prior to 6pm. Our team have travel arrangements, family commitments and other study and work commitments that are scheduled after their shift with Whoosh Care. It is important that families show support to our team by being on time. Failure to arrive on time will incur a late fee of $20 per 15-minute interval


Whoosh Care behaviour management agreement

  • Children enrolled at Whoosh Care agree to follow the Whoosh Care Code of Behaviour. The code is in place to ensure that all children can enjoy their time at Whoosh Care.

  • Parents/guardians are expected to show support and partnership to the Whoosh Care educators about their child/ren’s behaviour.

  • if a child breaches our code they are firstly reminded of the rules, if the behaviour continues your child will be asked to sit down and reflect on their behaviour. For continual breaches or a serious breach of the code parents will be informed via our behaviour record form. Repeated breaches may result in Whoosh Care withdrawing your child’s enrolment. Any violence toward a team member or other child will result in a 2 enrolled day suspension from care.

    Our Whoosh Care Code

    1.            We are Safe

    2.            We are respectful

    3.            We are responsible

    4.            We are good sports

  • Unacceptable behaviour from a parent/guardian may result in immediate termination of their child’s enrolment.


Program information

  • We encourage all children and families to collaborate with the educators to plan programmes.

  • We welcome parents and guardians to share any feedback, ideas and/or skills such as music, art and craft, cooking and sport with the team and children at Whoosh Care.

  • We collaborate with the children to plan and document their achievements and share their successes with you. Our team shares information with families about each child’s time at Whoosh Care via the OWNA app.

  • We will send an email update to the account holder each school term and when there is Whoosh Care news to share.

  • If you change your email or do not receive our updates, please let us know. You can also follow Whoosh Care on FaceBook.


School holiday care

Whoosh offers a holiday care program on the school grounds at St Columba’s Catholic Primary School, Elswick St Leichhardt.


Use of personal devices

Whoosh Care is not responsible for your child’s personal device at any time. As such, children are not permitted to use personal devices during after school care. We appreciate your understanding on this matter. Children with devices in their bags are asked to leave the device in their bag and place their bag in the safe zone.


Holiday and birthday celebrations

At Whoosh Care we celebrate several calendar holidays with the children. Holiday celebrations may be reflected in our weekly programming. If there are any issues or concerns, please speak to a friendly team member.


Outdoor play

  • We use the outdoor space at the community centre for running, ball games, and playing in the sandpit.

  • Our team checks the UV rating every session to maintain correct sun protection. Hats are to be worn while playing outside when the UV is 3 or above. Whoosh Care supplies sunscreen.


General information

  • Afternoon tea is served from 3:30pm, children are not forced to eat; children serve themselves and we assist them in making decisions about how much they should eat. Children are required to sit down at the table to eat their afternoon tea. Our menu is reviewed each term with feedback from families and children so please feel welcome to comment on our menu and make snack suggestions for us to include on the menu. The menu will be emailed each term to families.

  • Children are required to wear sun protection when the UV rating is 3 or above. Our team will discuss sun protection with the children through the program.

  • Copies of the Education and Care Regulations and Whoosh Care policies are available on the OWNA app and on our website in the resource section; the password is WhooshCare2020.

  • Please do not send scooters or bikes for the walk from school to Whoosh.


Grievance procedure

  • Our team is committed to your child’s safety and wellbeing at Whoosh Care. We welcome your feedback, ideas and comments and encourage you to share your feedback verbally or via email.

  • We are committed to continuous improvement and learning. If at any time we have not met your expectations or you would like to discuss any matter with us, please first speak with Tilly.

  • If you would like to follow up with the Whoosh Care Approved Provider, Jocelyn, you may contact her at any time on 02 8123 2314.

  • If you are not happy with the outcome of your complaint you are able to contact our regulatory body on ececd@det.nsw.edu.au or 1800 619 113 (toll free).

  • We will always keep your feedback confidential and treat you with respect.


If you have any questions, please feel welcome to talk with Tilly or Jocelyn.