When is Whoosh Glebe open?
Whoosh Care provides
After-school care- school time to 6:00pm
Our last day for this year will be Friday 15th December 2023.
Contact Information
Whoosh administration
info@whooshcare.com.au
02 8123 2314
Team Leader - Caroline Bartholomew
stjames@whooshcare.com.au
0478 352 110
Whoosh Glebe enrolment and fee information
For all questions regarding your child’s enrolment and/or fees please contact info@whooshcare.com.au.
You are invited to use your ‘OWNA’ registration to waitlist for additional permanent days, make casual bookings, and to update us with your contact details. You can also update your billing details on the app.
Whoosh Care processes fees for the week ahead each Monday via Fat Zebra. All enrolled days are payable including public holidays and school student free days that fall within the school term.
Our afternoon fee is $28 and includes afternoon tea, fruit and milk and all activities including special events. Additional casual bookings are subject to availability and can be booked via the OWNA phone app up to 2 weeks in advance.
Eligible families can claim the Child Care Subsidy (CCS) on their fees. Please note that the subsidy is paid in arrears; when you read your statement payments shown in bold are an estimate only.
Statements are emailed to the account holder fortnightly. If you have trouble paying your after-school care fees, please contact Lois or Jocelyn to discuss your options.
Your enrolment will continue into the following school year unless you request to change or end your enrolment.
We offer new year enrolments from October of each year.
To end your Whoosh Care enrolment please provide 2 school-term weeks written notice to info@whooshcare.com.au
Collecting your child
Whoosh Care uses an electronic roll. We mark your child’s attendance or absence on OWNA.
When you collect your child, you will sign into OWNA using your unique pin code. You are able to modify your pin using the OWNA app on your personal device.
Please only use your personal pin code to sign your child out to ensure that we maintain accurate records.
Please enter the school via the teacher’s car park when collecting your child from after school care.
Only authorised persons are permitted to collect your child. We require written permission for another parent or friend to collect your child. Please provide the authorised person’s phone number and email so that we can include them on OWNA.
Please let our team know if your child is not going to attend Whoosh Care on an enrolled day so that our team can verify their whereabouts promptly. Failure to do so will incur a $15.00 fee.
We close at 6pm each afternoon. Families are required to collect their children prior to 6pm. Our team have travel arrangements, family commitments and other study and work commitments that are scheduled after their shift with Whoosh Care. It is important that families show support to our team by being on time. Failure to collect your child on time will incur a late fee of $20 per 15-minute interval.
Whoosh Care behaviour management agreement
Children enrolled at Whoosh Care agree to follow the Whoosh Care Code of Behaviour. The code is in place to ensure that all children can enjoy their time at Whoosh Care and mirrors the school rules.
Parents/guardians are expected to show support to and work in partnership with the Whoosh Care educators regarding their child/ren’s behaviour.
If a child breaches our code they are firstly reminded of the rules, if the behaviour continues your child will be asked to sit down and reflect on their behaviour. For continual breaches or a serious breach of the code parents will be informed via our behaviour record form. Repeated breaches may result in Whoosh Care withdrawing your child’s enrolment.
Any violence toward a team member or other child may result in a 2 enrolled day suspension from care.
Unacceptable behaviour from a parent/guardian may result in Whoosh Care withdrawing your child’s enrolment.
Philosophy
The Whoosh philosophy guides our practices and interactions at Whoosh. We welcome your input in continuing to shape our philosophy as we grow and learn with you.
At Whoosh we believe the child’s best interests should be at the core of everything we do.
We believe that when we collaborate with the children to design and create experiences, we can ensure that they look forward to their time with us.
As Educators, we strive to deliver industry best-practice in our programming, internal processes and interactions with children and families. We are committed to continuous improvement via professional development, teamwork and reflection.
We believe in creating a welcoming environment where all children and families are treated with respect and where they feel supported. We take pride in the development of partnerships based on trusting, positive and open communication. We value the development of strong links between children, families, educators, the school and the local community.
Program information
Whoosh Care provides a play and leisure program with planned activities including craft, cooking, group games, science experiments and we provide spontaneous activities in response to the children’s ideas and requests.
We encourage all children and families to collaborate with the educators to plan programs.
We welcome parents and guardians to share any feedback, ideas and/or skills such as music, art and craft, cooking and sport with the team and children at Whoosh Care.
We collaborate with the children to plan and document their achievements and share their successes with you. Our team shares information with families via the OWNA app.
We will send an email update to the account holder each school term and when there is Whoosh Care news to share.
If you change your email or don’t receive our updates, please let us know. You can also follow Whoosh Care on Facebook.
Use of personal devices
Whoosh Care is not responsible for your child’s personal device at any time. As such, children are not permitted to use personal devices during after school care. We appreciate your understanding on this matter. Children with devices in their bags are asked to leave the devise in their bag and place their bag in the safe zone.
Holiday and birthday celebrations
At Whoosh Care we celebrate several calendar holidays with the children. Holiday celebrations may be reflected in our weekly programming. If there are any issues or concerns, please speak to a friendly team member.
Outdoor play
We use the school playground for active play. Outdoor playing rules are in line with St James school rules.
School bags and belongings are left in the hall while playing outside.
Our team checks the UV rating every session to maintain correct sun protection. Hats are to be worn while playing outside when the UV is 3 or above. Whoosh Care supplies sun cream.
General information
Afternoon tea is served from 3pm to 5pm. After this time fruit is available for the children. Children are not required eat; children serve themselves and we assist them in making decisions about how much they should eat. Children are required to sit down at the table to eat their afternoon tea. Our menu is reviewed each term with feedback from families and children so please feel welcome to comment on our menu and make snack suggestions for us to include on the menu. The menu will be emailed each term to families.
Children are required to wear sun protection when the UV rating is 3 or above. Our team will discuss sun protection with the children through the program.
Copies of the Education and Care Regulations and Whoosh Care policies are available on the OWNA app and on our website in the resource section; the password is WhooshCare2020.
Grievance procedure
Our team is committed to your child’s safety and wellbeing at Whoosh Care. We welcome your feedback, ideas and comments and encourage you to share your feedback verbally or via email.
We are committed to continuous improvement and learning. If at any time we have not met your expectations or you would like to discuss any matter with us, please first speak with Caroline.
If you would like to follow up with the Whoosh Care Approved Provider, Jocelyn, you may contact her at any time on 02 8123 2314.
If you are not happy with the outcome of your complaint you are able to contact our regulatory body on ececd@det.nsw.edu.au or 1800 619 113 (toll free).
We will always keep your feedback confidential and treat you with respect.
If you have any questions, please feel welcome to talk with Caroline or Jocelyn.