Whoosh Care Surry Hills
To register, please select ‘Waitlist - Bourke Street’ from the menu on the left of screen.
Service Information
Whoosh Care provides
Morning care: 7:00am-school time
After school care: school time to 6:00pm
Contact Information
Whoosh administration
info@whooshcare.com.au
02 8123 2314
Team Leader- Nathan Ellery
Surryhills@whooshcare.com.au
0497 080 165 (service opening hours only)
Service and Fee Information
Our afternoon fee is $24.00 and includes afternoon tea, fruit and all activities including special events.
Morning care is $16.50, including breakfast.
Holiday care is $55.00 + activity fees, including morning and afternoon tea.
Late collection fee is $20 per 15min increment.
Enrolment fee is $50 (waived until October 2023)
Non- notification fee $15, please ensure you mark your child absent if they will not attend a booked session to avoid this fee.
For all questions regarding your child’s enrolment and/or fees please contact our admin team at info@whooshcare.com.au.
Whoosh Care processes fees for the week ahead each Monday via Direct Debit using Fat Zebra. All enrolled days are payable including public holidays and student free days that fall within the school term.
Casual days can be booked automatically through the OWNA app up to 4 weeks in advance. Additional casual bookings are subject to availability.
Eligible families can claim the childcare subsidy. Please note that your enrolment with Whoosh needs to be confirmed on MyGov before the subsidy will be applied.
Statements are available on the OWNA app. If you have trouble paying your fees, please contact the admin team to discuss available options.
Your enrolment will continue into the following school year unless you request to change or end your enrolment.
We offer new year enrolments from October of each year.
To end your Whoosh Care enrolment please provide 2 school-term weeks written notice to info@whooshcare.com.au
Holiday Care bookings are made for each holiday period only. Children from Bourke St Public School and community members are welcome.
Morning Care
Morning Care is from 7:00am. Children are offered breakfast including cereal, toast, fruit, or yoghurt. We offer a homework table and activities. A Whoosh Care team member will walk the kindergarten children to their classroom.
Afternoon Care
Afternoon tea is served from 3:15pm. Children are not required to eat; children serve themselves and we assist them in making decisions about how much they should eat. Children are required to sit down at the table to eat their afternoon tea.
Our menu is reviewed each term with feedback from families and children so please feel welcome to comment on our menu and make snack suggestions for us to include on the menu.
Who can attend care?
All children enrolled at Bourke St Public School are welcome for morning and afternoon care.
Children from all local schools are welcome to join us for holiday care
Does Whoosh Care have a Christmas closure?
Yes, we close for the Christmas period. Whoosh Care Denham Court will operate Holiday Care from the end of Term 4 until Friday 23rd December, reopening on Monday 9th January 2023.
Does Whoosh Care provide food?
Whoosh Care provides breakfast and afternoon tea with a fruit and vegetable platter each school day.
During holiday care we will provide morning and afternoon tea; you will need to pack lunch for your child(ren). Our menu will be on display for families, at our service and on OWNA. Please discuss your child’s allergies and dietary requirements with Mel.
My child has an allergy or medical condition, what do I need to provide?
If your child has an allergy or medical condition, you must provide an action plan signed by your child’s doctor along with any relevant medication. The medication must be in the original packaging and have a pharmacy label with your child’s name and instructions for giving the medication.
If your child has anaphylaxis, you must provide an EpiPen or Anapen.
How do I access Whoosh?
Whoosh is in the school hall. Please ensure you sign your child in to care each morning and out of care each afternoon using the Whoosh iPads. These will be sanitized regularly.
Access to the school is via the gate on Mort St.
Each afternoon the children will meet our team under the school COLA.
How will I know my child is safe?
For morning care, you will need to walk your child to the school hall and sign them in on our iPads, ensuring that the team account for your child being present. Our iPads will be sanitised regularly.
For each afternoon your child is booked to attend Whoosh, our team will greet your child and sign them in. If they do not meet us under the COLA, we will look for your child at school; if we do not locate your child, we will call you to check if your child has been picked up or didn’t attend school.
We will ensure your child is accounted for. If your child does not attend on a booked session and you do not let us they will be absent, a non-notification fee will be applied.
How do I confirm my child’s absence from Whoosh?
You will need to inform Whoosh of your child’s absence, in addition to your communication with the school.
You can mark your child absent on the OWNA app, or by SMS directly to the team.
Collecting your child
We collect the kindergarten children from their teacher. Children in years 1-6 will meet the team at the school hall.
Whoosh Care uses an electronic roll. We mark your child’s attendance or absence on OWNA.
When you collect your child, you will sign into OWNA using your unique pin code. The pin code can be modified on the OWNA app on your personal device.
Please only use your personal pin code to sign your child out to ensure that we maintain accurate records.
Only authorised persons are permitted to collect your child. We require written permission for another parent or friend to collect your child. Please provide the authorised persons phone number and email so that we can include them on OWNA.
It is important to let our team know if your child is not going to attend Whoosh Care on an enrolled day so that our team can verify their whereabouts promptly. Failure to do so will incur a $15.00 fee. Our team will remain at the school until they can verify your child’s location, so please ensure to let us know to avoid lengthy waits for the attending children.
We close at 6:00pm each afternoon. Families are required to collect their children prior to 6:00pm. Our team have travel arrangements, family commitments and study and other work commitments that are scheduled after their shift with Whoosh Care. It is important that families show support to our team by being on time. Failure to collect your child on time will incur a late fee of $20 per 15-minute interval. Multiple late arrivals may result in termination of your enrolment.
Whoosh Care behaviour management agreement
Children enrolled at Whoosh Care agree to follow the Whoosh Care Code of Behaviour. The code is in place to ensure that all children can enjoy their time at Whoosh Care and mirrors the school rules.
Parents/guardians are expected to show support to and work in partnership with the Whoosh Care educators regarding their child/ren’s behaviour.
If a child breaches our code they are firstly reminded of the rules, if the behaviour continues your child will be asked to sit down and reflect on their behaviour. For continual breaches or a serious breach of the code parents will be informed via our behaviour note form. Repeated breaches may result in Whoosh Care withdrawing your child’s enrolment. Any violence toward a team member or other child will result in a 2 enrolled day suspension from care.
Unacceptable behaviour from a parent/guardian may result in immediate termination of their child’s enrolment. Please remember that Whoosh is our workplace, we have a right to feel safe.
Program information
Whoosh Care provides a play and leisure program with planned activities including craft, cooking, group games, science experiments and we provide spontaneous activities in response to the children’s ideas and requests.
We welcome parents and guardians to share any feedback, ideas and/or skills such as music, art and craft, cooking and sport with the team and children at Whoosh Care.
We collaborate with the children to plan and document their achievements and share their successes with you. Our team shares information with families about each child’s time at Whoosh Care via the OWNA app. You can also read the program at our sign in table.
Please download the OWNA app to view the program, menu, and photos of the children’s participation in the activities.
The weekly program will also be on display in the school hall.
We will send an email update to the account holder each school term and when there is Whoosh Care news to share.
We love families to join us at Whoosh, you are welcome to spend time with us or to run an activity such as cooking, reading, sewing, painting, or playing a musical instrument.
If you change your email or do not receive our updates, please let us know. You can also follow Whoosh Care on Facebook.
Copies of the Education and Care Regulations and Whoosh Care policies are available on OWNA and on our website in the resource section; the password is WhooshCare2020
Use of personal devices
Whoosh Care is not responsible for your child’s personal device at any time. As such, children are not permitted to use personal devices during after school care. We appreciate your understanding on this matter.
Outdoor play
Our team checks the UV rating every afternoon to maintain correct sun protection. Hats are to be worn while playing outside when the UV is 3 or above. Whoosh Care supplies sun cream.
Grievance procedure
Our team is committed to your child’s safety and wellbeing at Whoosh Care. We welcome your feedback, ideas and comments and encourage you to share your feedback verbally or via email.
We are committed to continuous improvement and learning. If at any time we have not met your expectations or you would like to discuss any matter with us, please first speak with The Team Leader
If you would like to follow up with the Whoosh Care Approved Provider, Jocelyn, you may contact her at any time on 02 8123 2314.
If you are not happy with the outcome of your complaint you are able to contact our regulatory body on ececd@det.nsw.edu.au or 1800 619 113 (toll free).
We will always keep your feedback confidential and treat you with respect.
If you have any questions, please feel welcome to talk with Nathan or Jocelyn.